Tickets are nonrefundable unless the flight is cancelled by the carrier.
Applications for refunds must be made by filling a form online or at any of our sales outlets or Airport Stations.
Passenger claiming cash refund during flight cancellation must provide a valid Identification card; letter of authorization is required for third party request along with means of identification.
We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket. For the avoidance of doubt if payment has been made using mobile money, then the refund will be administered as a mobile payment in the same currency that was originally transacted.
Refunds for credit/debit card purchases will be made only to the credit/debit card account used to purchase the ticket, and may take up to four (4) weeks before appearing on the card statement.
Revalidation/date change fees are not refundable in the advent of flight cancellation.
For more information; kindly contact our customer care via phone on 09099800600, or 09029800600 or send a mail to info@airazman.com
